Introducing our Agent Platform

Freshwater Futures Agent platform is an enterprise solution for rapid deployment and experimentation of the latest AI capabilities across multiple channels: web chat, email, phone, voice and video channels.  The platform allows our clients to deploy customer service agents integrated with core systems securely and our careful service design can augment critical business processes.

Clients like TelstraSuper are using our platform to explore ways to reduce handing and lead times for complex, heavily regulated financial transactions.   Reducing overall time, improving process adherence and allowing consistent 24/7, multi-lingual support across all support channels.

Key features:

Interactive AI Agents

Advanced AI agents with chat, voice and avatar capabilities for natural, human-like interactions.

Real-time Avatars

Streaming avatars for lifelike visual presence.

Knowledge Integration

Extensive knowledge base integration for informed and accurate responses.

Systems Integration

We integrate with CRM and core-systems to enable complex business rules to be deployed at critical moments in your customer journeys. For example our clients are using the platform to seamlessly handoff to existing process flows and to automate complex communication tasks like sending personalised instructions via email to customers, saving potentially hundreds of hours of operational effort.

Voice Integration

The platform also provides voice and phone channel integration for seamless, convenient interaction with our AI agents.  Our platform uses industry leading semantic conversational awareness to make interactions more natural.  Our agents won’t interrupt customers mid-sentence, and our voices deliver rich natural sounding cadence and emotion.